You have the right to be treated with courtesy, dignity and respect. It is your responsibility to extend the same courtesy and politeness to the practice team.
You have the right to be seen urgently if your condition necessitates this. It is your responsibility not to misuse urgent appointments that may be required for other patients.
You have the right to request a home visit if your illness or infirmity renders you housebound. It is your responsibility not to request a home visit unless it is strictly medically necessary.
(Please note that your doctor has both the right and the responsibility to make a final decision on whether a home visit will be made.)
You have the right to collect your repeat prescription on the working afternoon following your request. It is your responsibility to ensure that you order your repeat prescription in good time.
You have the right to expect a high standard of efficient and up to date healthcare. It is your responsibility to aid us in providing this, by being aware of the services available and accessing them appropriately.
National Services Scotland
Practitioner Services
1055 Great Western Road
Glasgow G12 0XH
Telephone 0141 211 3600
NHS Helpline 111
Website nhsinform.scot