Our Responsibilities to You

We are committed to giving you the best possible service.

• NAMES: People involved in your care will give you their names and ensure that you know how to contact them.
• WAITING TIME: We run an appointments system in this practice. You will be given a time at which the doctor or nurse hopes to see you. You should not wait more than 30 minutes in the waiting room without receiving an explanation for the delay.
• ACCESS: You will have access to a doctor in the case of an emergency. A home visit will be arranged as appropriate, for those who are too ill or infirm to be brought to the surgery.
• TELEPHONE: We will try to answer the telephone promptly and ensure that there are sufficient staff available to do this.
• TEST RESULTS: If you undergo test or x-rays at the request of the GPs you will be informed how to obtain the results.
• RESPECT: Patients will be treated as individuals and partners in their healthcare, irrespective of ethnic origin and cultural beliefs.
• INFORMATION: We will give you full information about the services we offer. Every effort will be made to ensure that you receive information which directly affects your health and the care being offered.