Patient Access
All repeat prescriptions are managed on computer and there is also a record in each patient’s file. A computer slip is issued to all patients on regular medication and should be used when ordering your next prescription.
Other Ways to Order Your Prescriptions
- Pharmacy:
Arrange with a local pharmacy to request and collect your prescription. - By Post:
You can also send in a written request using the tear off which you receive with your repeat prescriptions, and if you enclose a stamped addressed envelope, we will return the prescription to you. - In Person:
You can post your request in the box provided at reception.
When will my Prescription be ready?
Prescriptions will be ready for collection in two working days (longer by post) if you will be picking the prescription up from surgery or your designated pharmacy.
| Request Received | Script Ready By |
|---|---|
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
| For Example A script received on Tuesday at 4pm will be ready for collection on Thursday after 4pm. |
Please request repeat prescriptions well in advance of public holidays, etc.
The Practice receives a large volume of calls asking if prescriptions are ready. Please refrain from telephoning the Practice to check if your prescription(s) are ready. Please allow 2 full working days from the time you place your order.
Online Ordering Service
On some occasions, you may not be able to order certain drugs via the online service. This is purely because certain drugs require regular monitoring and are not able to be put on a repeat prescription list.
Prescription Collection Service
All the local pharmacies have a collection and ordering service.
If you would prefer your local pharmacy to collect your prescriptions, please contact the pharmacy direct or alternatively contact the surgery and we will change your collection status on your computer record. This would mean you can collect your ready dispensed prescription within two working days of ordering it, instead of having to come to the surgery.
Other Useful Information
Each drug has two names, the generic and the brand name. Where possible we use the generic name because this is usually much cheaper for the health service. Due to this, you may notice a change in colour, shape or size of your drug.
Do not be concerned by this, you are still receiving the same drug of the same quality, it is only the appearance that has altered.